Key Responsibilities: Incident Management (MIM): Lead and coordinate the resolution of high-severity incidents across infrastructure, applications, and services. Ensure timely and accurate communication ...

ResponsibilitiesAct as first customer point of contact and observe the response SLOsTriage customer requests and engage appropriate technical teams and experts, following the predefined processes and best practicesCapture and...

Key Responsibilities • Lead and support Incident and Problem Management processes with a strong focus on root cause analysis and long-term resolution. • Identify and implement opportunities to automate manual workflows using ...

Support cyber incident response actions to ensureproper assessment, containment, mitigation and documentationPerform in-depth analysis and investigative effortswhen events are escalated and determine next appropriatecontainme...